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Outlook sometimes treats normal emails as spam and filters important emails into the junk email folder. This can be annoying because you won’t know when you receive an important email unless you browse your junk email folder.
It’s not unusual for people to ignore messages in their spam folders. At the back of your mind, you “believe” the messages in the spam folder were sent there for a reason. However, when a critical and time-conscious email ends up in the junk box, it may cost your business, even if you find it later.
You can use different methods to stop Outlook from sending your emails to the junk inbox. Let’s start with the simplest one.
Method 1: Mark the Email as Not Junk/ Spam
Alternatively, you can open the email and select the “It’s not junk” option at the top of the window. After the process, Outlook will no longer consider the sender’s emails as junk.
Method 2: Add The Sender to the Safe Sender List
Another way to stop your important emails from going to the junk folder is to add the sender’s email to the Safe Sender list. Here is a step-by-step procedure to whitelist a sender:
From then on, emails from the sender’s address will no longer go to the Junk folder. However, you have to move the message manually to your inbox.
Method 3: Check Your Mailing Rules
Sometimes, the problem might be a rule that forwards emails from a specific sender to your Junk folder. If that’s the case, follow the following procedure to check if you’ve configured the rule.
All incoming emails from addresses under the rule will start coming to your inbox instead of the junk folder. However, you’ll need to manually move the already-existing important messages in the junk folder to your inbox.
Method 4: Create a Filtering Rule That Bypasses the Junk Mail Filter
This method requires you to use the web app.
Your emails end in the junk folder because Outlook confuses them with spam. Spam — unsolicited and unwanted junk emails — accounts for more than a quarter of all email traffic. To keep your inbox as spam-free and as secure as possible, Outlook has anti-spam filters.
Before an email enters your inbox, the filters review its legitimacy and any malicious cues. If an email doesn’t pass the filtering process, Outlook directs it into your Junk or quarantine folder if it’s malicious.
Other reasons that make Microsoft Outlook direct a normal email to the junk folder include:
Your interaction with an email can also trigger Outlook to junk an important message. For instance, if you immediately delete a marketing email from a company you’re not interested in, you might stop seeing those emails after a while. The emails don’t just disappear, they’ll still get to you, but Outlook will learn that you don’t want them and place them in the junk folder.
Whichever the case, Outlook has features to stop your important emails from going into the junk folder.
Outlook has an in-built, fixed set of filtering rules to scan emails and identify likely spam. Microsoft regularly updates the filtering rules. Unfortunately, your IT team cannot disable or change the filter. When an email has some features that tip them as junk, Outlook will send them to the junk folder.
The good news is that Outlook has features to prevent emails from going to the junk folder. You can protect emails from a given address or an entire domain from being junked in simple steps depending on your Outlook version.
Thanks to our great friend and Dallas IT services expert Kenny Riley for his help and advice.