It’s Important That Your IT Services Keep Up With You
Does it feel like your IT services are too small for you? Maybe they’re taking too long to respond to your support requests, maybe they’re always rushed when they do.
It doesn’t matter what the specific problem is. If you feel more like a customer than a client, then you need to do something about it.
How Can You Tell If Your IT Service Are Too Small For You?
- They Don’t Understand Your IT
Whereas many IT companies will promote their managed services as comprehensive, that may not always be the case. Especially when the client operates in a highly specialized industry, the IT company may not be familiar with their line of business apps.
It may come down to a single type of software or particular technical need, but it’s the difference between totally managed IT, and nearly managed IT. Don’t settle for an unskilled IT team.
- They’re Not Available
When they’re trying to get you to sign, your IT services company may say anything and everything you want to hear. Furthermore, they will likely be very easy to get a hold of.
But what about after you’ve signed? How can you know for sure that they will answer the phone when you need them?
That’s why it’s smart to inquire about their response times, Help Desk models, and other support guarantees. If you’re not getting the response you need, then it’s time to move on.
- They Can’t Perform
Don’t settle for general statements about performance – you should get actual stats and guarantees about what will be delivered, and how it will meet what you require.
The best way to do so is in the Service Level Agreement – this is the core of your managed services contract. Make sure that it covers 24 / 7 support, data security, and privacy guarantees, performance targets and a service cessation mechanism.
If your IT services aren’t performing as promised, then you need to find someone who will.
How Can You Find IT Services That Are Prepared To Meet Your IT Needs?
It’s all a matter of finding an IT services company that has the processes in place to understand your IT needs. Properly chosen technology combined with true expertise can achieve real results for your company. Properly supported hardware will help you streamline operations, and increase communication.
Your IT services needs to have the resources to manage your IT, and address your support requests. That’s what makes the difference between being a client and being just another customer.
Colorado Computer Support is proud to deliver comprehensive IT support to our clients from the very start. Our onboarding process walks step by step through getting to know our clients. We learn everything we need to know about our clients so that we can deliver responsive and effective IT support:
- We equip you with the right tools and software
- We extensively document all Admin usernames and passwords
- We collect IP Addresses throughout your IT environment
- We develop network maps and floor-plans of IT systems
- We document network closets and server rooms with photos and documentation
- We gather critical information on each and every vendor you work with
- We document each and every business process you have, including imaging to employee on-boarding/off-boarding, network start-up/shutdown and account creation
- We audit your technology’s health to make sure all hardware and software are up to date and optimized
Our onboarding process is designed to give our team all the information they need to deliver optimal support. Truly effective IT services starts from a place of knowledge – does your IT support understand you?