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As we all transition into what is becoming the “new normal” for business, there’s likely to be a range of ways that your teams are staying connected. Many teams are coming into the office only a few days each week while connecting remotely the other days. This shift can cause a great deal of confusion in terms of IT support, such as passwords that need to be quickly reset or forgotten laptops.
This type of business confusion isn’t new — but the scope of the issue can easily overwhelm a traditional, internal IT team with requests. This leads to less time available for broader security procedures, software upgrades and patches, and exploring new and innovative software solutions.
Each email opened by your team has the potential to be a threat. While your IT professionals have likely been conducting training and encouraging users to stop opening email attachments, an infected .zip file is now the least of your worries. Instead, users could be duped by a seemingly-innocent email from an accounting colleague asking for a large funds transfer to pay a trusted vendor.
Or, your IT Help Desk could receive a request from a senior executive to unlock their machine remotely. It’s vital to the security of your organization that you take the time to create ongoing training opportunities for all of your staff members.
Your IT company should never be asking you for your password and your login information. It’s important to coach your business users that this type of request could easily be coming from a cybercriminal!
Email phishing scams have transitioned from poorly-worded requests to transfer funds overseas to highly sophisticated interactions that appear legitimate — and may even hold up under minor scrutiny. The goal is to train users on both the business and technology side to be wary of any unusual requests, even if the requests appear to be from internal staff members, partners, or customers.
When your team has access to proactive antivirus, anti-spam, and anti-malware software, your business users are less likely to be faced with this type of scenario. The professionals at Colorado Computer Support are continually focused on creating a secure, reliable infrastructure for your business that stops these attacks before they even reach your users.
Contact our team of IT experts at (719) 204-6516 or click here to fill out our quick online form and schedule a free initial security review. You can also follow our team on YouTube where we offer Tech Tips every Tuesday as well as a wealth of information that will help your business be successful.