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This is a question we’re often asked by Colorado Springs business owners; whether it’s better to hire an internal employee to manage a business’s technology or to outsource to an IT support company that provides Managed Services. There are pros and cons to both.
If you hire an internal IT employee, they’ll be there during your work week whenever you need them. But there are challenges with this approach. Employees get sick and take vacations. When this happens, you’ll be “dead in the water” without someone to solve your technology problems.
Using an IT services company that provides managed services means that you’ll never be without the support you need. They may not physically be there, but you can always call them, and they’ll rush right over. And, you’ll have a team of more than 20-30 IT professionals to take care of your needs.
No matter if it’s due to lack of performance or personality issues, this is never a pleasant thing to have to do. Firing an employee can be disconcerting and also result in a toxic environment in your office. And sometimes, it can be a long, drawn-out process. This is another reason not to hire an IT employee.
If you contract with an IT support company in Colorado Springs, you won’t have this problem. You’ll have their Service Level Agreement that guarantees what they’ll provide. These are easier to get out of than firing an employee.
As a busy professional, you probably don’t have the time to do the research that backs this fact. Or, you may already have an in-house IT department, and you don’t want to take the time to find an outsourced company to replace them. But, by “kicking this can down the road,” you could be wasting money that you should be using to grow your business.
We’ve done your homework for you. We’ll explain why it’s more cost effective for you to outsource your IT service and say goodbye to the expense of employing an IT staff.
Outsourcing makes financial sense. You won’t need to invest in the equipment or software necessary to do a job. Your IT support company will provide their own tools or include the cost of procuring the equipment in their monthly fee – and the price will usually be less than what you could get on your own.
If you use solutions like Hardware-as-a-Service, there’s no requirement for upfront capital outlays. You can also designate hardware as an operating expense rather than a capital expense, saving you money on your taxes. Plus, you can control and predict your equipment costs.
When you outsource your organization’s IT services, you can control costs by paying a set fee. Most IT services companies offer Managed Services, where you pay an affordable monthly fee for all of your services. This is easier to budget for because it’s predictable. No more IT surprises.
It’s not reasonable to expect that an IT staff will be available 24/7/365. An outsourced team will. You’ll also have a help desk staffed by professionals who can address your staff’s questions or concerns quickly and efficiently.
Outsourced providers not only visit you onsite as needed, but they also use Remote Monitoring & Management (RMM) that automatically and continually detects the performance of your technology and the security of your confidential digital information.
This occurs behind the scenes and won’t disrupt your operations. It detects and remediates issues before they result in lost data or downtime; in most instances before you or your staff even know there’s an issue brewing.
Training requirements never stop. If you employ an in-house team, you’ll have to always pay for their skills to be updated. Your outsourced IT company will pay for their techs to be trained.
Plus, when outsourcing, you can take advantage of the service provider’s economies of scale, lower cost structures, and learned efficiencies and expertise.
When you employ an IT staff, you’ll need to pay for vacation, sick leave, workman’s compensation, unemployment insurance, Social Security contributions, healthcare and retirement benefits and more. When you outsource your IT service, you won’t have any of these expenses.
Outsourcing provides you with a professional team for a specific period of time, and according to the size and longevity requirements of your project or operations.
You can use outsourced services on an as-needed basis. An IT company can quickly “jump in” to help on projects as needed. Outside tech support will be the best choice if you need an experienced team right away, or if you’ll need to change out techs with different skills as a project evolves. And, with outsourced IT support, you won’t have to worry about finding the right techs for each stage of the project.
A virtual Chief Information Officer (vCIO) can help you set up a team of IT engineers, project managers, and IT testers to handle all technical aspects of the project. The benefit of using an outsourced approach for specific projects is that an IT company can bring in someone with a particular skill set to handle a specific task. Once that task is complete, you may not need those skills again. So it makes sense to outsource to a specialist for the duration of the job.
Even large enterprises don’t always have the in-house IT support they need for hardware for and software projects. An outsourced IT team will have a wide range of knowledge about all aspects of technology service and support. They’ll know what products are available or coming down the road.
They can usually get you better pricing than you can find on your own. And, if you need software development specialists, you can use outsourced support for short or long-term projects.
An Outsourced IT Team:
Between vulnerability assessments, Remote Monitoring and Management, Defense-in-Depth security solutions with intrusion protection, managed firewalls, antivirus spam filtering, and automatic patches and upgrades, your outsourced IT staff will verify that your data remains secure and that your customers’ confidential information is safeguarded.
Your IT service provider will be responsible for verifying that backups are working, data is easily recoverable and always accessible, and ensure that you can continue working when IT issues occur due to natural disasters like fires and floods, or manmade disasters like accidental data deletions.
They will be automatically alerted of unpredictable circumstances such as backup and hardware failures, database corruptions, software crashes, and virus and spyware intrusions; and will act quickly to prevent downtime. One or a limited number of IT employees may not be able to respond as quickly. This could lead to extended downtime and put your productivity at risk.
With years of experience working with other clients like yours, an IT services company will have the expertise and knowledge to help you plan for the future. Technology is evolving rapidly, and they can develop a 3-to-5 year IT Roadmap to help your business grow.
They can also work with you to develop an IT Plan if you decide to expand into new markets or add branch offices or facilities. The right IT company in Colorado Springs will have executive-level professionals like a CIO, CTO and COO who can help you with higher-level planning.
We can tell you more about how outsourcing your technology needs to an IT support company in Colorado Springs is more cost-effective than employing IT staff.
In the meantime, visit our Blog. We publish new and informative IT articles every month.
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