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Working with an MSP can be an excellent decision when it comes to getting the most out of your business’s technology, but choosing the right one can be challenging. Fortunately, there are several signs that indicate that an MSP may be a good fit for your needs. Here are several of the most important things to look for when selecting an MSP for your business!
A managed service provider, or MSP, provides consistent tech support and other services over time. Rather than simply calling an IT technician when you have a problem and managing on your own the rest of the time, partnering with an MSP gives you a go-to person for discussing any issues that come up with your business’s tech, as well as ways to proactively make improvements even when you are not experiencing a problem.
The best MSP for your business will largely depend on the nature and goals of your business, but there are several characteristics that can be applied to nearly any quality MSP. Here are several of the most important things to consider when selecting the best MSP for your business!
Concern for Security
Your MSP should place a high priority on protecting the security of both your company and your customers. Working with an MSP means you are giving a third party access to confidential information that may have the potential to harm both your business and your reputation among your clients if it were to fall into the wrong hands, and making sure the MSP you are considering follows the proper procedures for securing your data is a must. Although no company or MSP is immune to data breaches and cyber attacks, an MSP that has had multiple recent problems with security may not be taking the proper precautions to protect sensitive data and should likely be taken off your list of candidates.
MSPs that demonstrate consistency and efficiency in communicating with you and handling your needs in a timely manner naturally create a better experience working with them. You will likely be in close communication with your MSP for quite some time, and you want to make sure that he or she is committed to fulfilling your needs quickly and accurately before making a final decision to make sure each conversation you will have with him or her over time is productive and moves you in the direction of meeting your goals for your company. Your MSP should be available for more than fixing problems when something goes wrong; instead, he or she should constantly be monitoring your system for potential problems and ways to add new techniques.
Overall Skills and Experience
Although it is not necessarily the best approach to automatically eliminate a particular MSP on the sole basis of not having a specific credential that interests you, it is important to carefully evaluate the overall skills and level of experience that each of the MSPs you are considering possesses to ensure that the MSP you ultimately choose will be a good fit for your business. This evaluation process should generally take a holistic approach to determining which of your potential MSPs is the most well-rounded, rather than basing your decision on numbers alone, as choosing an MSP that looks the best on paper may not always be the best fit for your business.
You do not want to find yourself in a situation of having to choose between not getting any work done for several days and searching for a company you are unfamiliar with to handle an urgent problem. Your MSP should ideally have some type of 24-hour service available to clients, or at least have very limited hours of being unavailable if a quality 24-hour MSP is not available in your area. Your MSP should also provide both remote and onsite services in order to provide the highest possible level of service.
Although many tech issues can be taken care of remotely and you will likely rarely need onsite assistance, going with an MSP that only provides remote services can limit your ability to take care of certain types of problems in a timely manner if your team is unable to adequately resolve an issue over the phone or online. Your specific needs for your MSP’s availability may vary depending on your business’s hours, proximity to the physical location of your MSP, and frequency of doing work outside your regular business hours that may require tech support late at night or on weekends.
Overall Approach to Service
Choosing a forward-thinking MSP with a modern approach to the tech support process gives your forward-thinking company the opportunity to partner with an MSP that shares your vision for what the overall role of technology in the modern workplace should look like. You expect the highest level of commitment from your team members in order to provide the best possible service to your customers, and your MSP should be no different.
Your MSP should be a strong leader when it comes to seeking out the latest trends within the IT industry, rather than someone who is content with doing things as they have always been done. Although many MSPs prioritize incorporating modern techniques and new developments, others tend to more closely follow what they originally learned instead of adapting to the more sophisticated needs of the modern workplace. Although older techniques may have worked well in the past, the best MSPs prioritize adapting to the needs of modern technology to help their clients take advantage of the most innovative tech available.
At Colorado Computer Support, we prioritize helping businesses throughout the Colorado Springs area find an MSP that is a good fit for their needs. From continuous monitoring and availability to troubleshooting and implementing new strategies, the right MSP can provide a wide range of benefits for your business. Contact us today for more tips for choosing an MSP that is a good match for your business or to get started!