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Every now and then, a client or prospective client will ask us whether we would build them custom computers or servers. As much as we try to meet our clients’ needs as a part of the IT services we deliver, this is one service we don’t provide, and for good reason.
Custom-built computers do offer specialization and specific capabilities that some users prefer. However, the fact is that relying on a custom-built computer comes with a number of risks. We don’t want to expose our clients to these issues, and so, we only use business-class options.
Click Here to watch the full video all about why we don’t offer custom-built hardware:
The main reason we don’t offer custom-built computers and servers is the possibility of extensive downtime in the support process. When you’re using a custom-built computer, you’re incorporating multiple different components from different suppliers, none of whom will take responsibility for the device as a whole. When that computer stops working, who do you get in touch with the fix it?
It’s this complicated integration of multiple vendors and their products that makes the support process for custom-built computers so tedious. What should be a relatively simple fix can take much longer than expected while the vendors point fingers at each other and shift the blame.
In addition to the extra costs you’ll pay for the build and individual components themselves, you also have to put up with downtime, which is bad for business.
The main cost of downtime is not the fix itself, it’s the halt in your business’ productivity. If a problem occurs with your custom computers, employees will be unable to complete their tasks, yet your normal business expenses will carry on. During that time, you incur all the expenses of running a business without the revenue you would usually generate. While your systems are down, you can’t deliver services or sell products to current and potential new clients.
Not all of the costs associated with downtime have a tangible price tag. The trust of your clients and the reputation of your company are invaluable assets that can erode with prolonged or frequent downtime issues. A diminished reputation can negatively affect your future business opportunities.
If you’re using a Lenovo device and something goes wrong, you call Lenovo and they fix it, simple as that. The support they deliver to their devices in industry-standard, and by its very nature, obviously much more effective than the process you would undertake with a custom-built computer.
That’s why we don’t bother with custom builds. Your productivity is our priority, and we don’t want to put it at risk. If your IT services in Colorado Springs company are exposing you to that kind of risk, maybe you should consider another option.